Privacy Policy




When you purchase product(s) from the VECTA Animal Health online store, as part of the transaction process, VECTA Animal Health collects the personal information you provide including but not limited to your name, delivery address, phone number and email address.

When you browse the VECTA Animal Health website and online store, VECTA Animal Health automatically captures your computer’s internet protocol (IP) address in order to assist VECTA Animal Health in ensuring all information, links and features of the VECTA Animal Health website are compatible with your current browser and operating system.


Email & SMS Marketing (if applicable)

In accordance with the VECTA Animal Health website Terms & Conditions, following transactions, VECTA Animal Health may send you SMS and/or emails about promotions, specials, new products and other updates.




How Is Your Consent Provided to VECTA Animal Health?

When you complete a transaction of purchase of product(s) on the VECTA Animal Health online store, this provides your consent to the VECTA Animal Health website Terms & Conditions. Visit the VECTA Animal Health Terms & Conditions page relating to the consent for VECTA Animal Health to use your information.

Note: VECTA Animal Health will never ask for your consent to store your credit card on file as for your security, no credit card details are retained by VECTA Animal Health. If you receive a request in any form from any party pertaining to be VECTA Animal Health to provide your credit card details for transactions (other than when you provide on the online store to purchase product(s)), please report this immediately to [email protected].


Can you withdraw your consent of the website Terms & Conditions once you have accepted?

Consent to the VECTA Animal Health Terms & Conditions following the completion of the first purchase of product(s) from the online store are final and cannot be withdrawn under any circumstances. Visit the VECTA Animal Health Terms & Conditions page relating to the consent for VECTA Animal Health to store and use your information.




No personal information you provide to VECTA Animal Health will be disclosed to any outside party unless VECTA Animal Health is required to do so by the laws of Australia.




The VECTA Animal Health online store is hosted with Shopify Inc. Shopify Inc provides VECTA Animal Health with the online e-commerce platform that allows VECTA Animal Health to sell products and services to you on the website.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify Inc store your data on a secure server behind a robust firewall.



If you choose a direct payment gateway to complete your purchase, then Shopify Inc will store your credit card data. Data held by Shopify Inc is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After the purchase is complete, your purchase transaction information is deleted so no credit card details are ever retained by VECTA Animal Health.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by VECTA Animal Health online store and its service providers.

For a more comprehensive understanding regarding your data and Shopify Inc, VECTA Animal Health recommends you read Shopify’s Terms of Service and Privacy Statement.




In general, the third-party providers used by VECTA Animal Health will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to VECTA Animal Health.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information VECTA Animal Health is required to provide to them for your purchase transactions.

For these providers, VECTA Animal Health recommends that you read the third party Terms & Conditions and Privacy Policies so you understand the manner in which your personal information will be handled by these providers.

Importantly, note that certain providers may be located in or have facilities that are located in different jurisdictions than you and/or VECTA Animal Health. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States of America, then your personal information used in completing that transaction may be subject to disclosure under United States of America legislation, including the Patriot Act.

Once you leave VECTA Animal Health’s online store or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or VECTA Animal Health’s website’s Terms & Conditions.



When you click on links on VECTA Animal Health store, they may direct you away from VECTA Animal Health site. VECTA Animal Health is not responsible for the privacy practices of other sites and encourage you to read their privacy statements prior to entering their website or related links.




To protect your personal information, VECTA Animal Health takes robust precautions and adhere to the industry’s best practices to ensure your information not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide VECTA Animal Health with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage are completely secure, VECTA Animal Health adheres to all PCI-DSS requirements and has implement all generally accepted industry standards relating to security.




Below is a list of cookies that VECTA Animal Health may utilise on the website. VECTA Animal Health has listed the cookie details here so you that you can choose if you want to disable cookies or leave cookies enabled on your browser.

 _session_id, unique token, sessional - Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit - Used by VECTA Animal Health website provider’s internal stats tracker to record the number of visits.

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day - Counts the number of visits to a store by a single customer.

_cart, unique token, persistent for two weeks - Stores information about the contents of the VECTA Animal Health cart.

 _secure_session_id, unique token, sessional

_storefront_digest, unique token, indefinite - If the shop has a password, this is used to determine if the current visitor has access.




By entering the VECTA Animal Health website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in our state or province of residence and you have provided VECTA Animal Health your consent to allow any of your minor dependents to use this site.




VECTA Animal Health reserve the right to change, amend, delete and/or modify this privacy policy at any time, so it is important to read this statement frequently for any changes that may affect you. Changes and clarifications will take effect immediately upon their updating on the website. If VECTA Animal Health makes material changes to this policy, VECTA Animal Health will notify you (through site updates) that the change has occurred, so that you are aware of what information VECTA Animal Health collects, how VECTA Animal Health use it, and under what circumstances, if any, VECTA Animal Health may use and/or disclose your information.

If VECTA Animal Health is acquired or merged with another company, VECTA Animal Health information will be transferred to the Purchasing Entity so that VECTA Animal Health may continue to sell products to its clients.



If you would like to: access, correct, amend or delete any personal information VECTA Animal Health has about you, register a complaint, or simply want more information, please contact VECTA Animal Health Privacy Compliance Officer at [email protected] or by mail to the below address:

[Re: Privacy Compliance Officer]

VECTA Animal Health International Pty Ltd

Level 29, Chifley Tower

2 Chifley Square

Sydney, New South Wales 2000


P: +61 2 9231 8614