Refund Policy



International Sales

All International sales are final and non-refundable. As the Purchaser, you accept complete and whole responsibility of ensuring the product(s) being purchased are able to be legally imported into your respective country, passing respective Customs requirements. Any shipments that are blocked from entering the delivery country by Customs and are required to be either destroyed or returned to the sender (VECTA Animal Health or its affiliate) with the complete cost being the sole responsibility of the Purchaser including any duties, taxes and/or freight payable. Under no circumstances will a refund be issued for any product(s) that do not successfully clear Customs as the Purchaser accepts responsibility for customs requirements. For orders paid by bank transfer and product(s) destroyed or returned at a cost to VECTA, then your account will be charged in full the associated cost of your order being destroyed or returned to sender and no refund will be issued.

The Purchaser accepts once a payment is made through the website, via bank transfer or credit card, the sale is final and non-refundable under any circumstances. Once an invoice is paid, arrangements for delivery are made by VECTA and the inventory allocated for dispatch. If the Purchaser decides, after the point of payment being made, that you wish to cancel the order and request a refund, the Purchaser agrees to forfeit the total amount of payment made to VECTA Animal Health.


Any refunds accepted by the Company will be paid on the last working day of each month, regardless of when the order was placed in that month period. Refunds will be issued via PayPal (if that payment method was used) or a refund to the credit card will be issued directly.